SHIPPING & DELIVERY POLICY

Effective date: 27 September 2026

1. About this policy

This Shipping & Delivery Policy explains how orders placed with Decal Solutions are produced, dispatched, delivered or collected.

Decal Solutions creates customised, personalised and made-to-order products from Marsden Park, NSW.

1. Production times

Most Decal Solutions products are custom-made and require production time before they can be dispatched or collected.

Production begins after:

• Full payment or an agreed deposit has been received
• All required information, measurements and files have been supplied
• Final artwork or a digital proof has been approved, where applicable

Unless a different timeframe is shown in the product listing or confirmed with you, please allow up to 7 business days for production.

Large, complex, high-volume or highly customised orders may require additional time. An estimated turnaround will be provided when your quote or order is confirmed.

Production times do not include delivery time.

1. Urgent orders and deadlines

If your order is required for a specific event or deadline, please tell us before placing the order.

A requested date is not guaranteed unless Decal Solutions has confirmed it in writing.

Selecting express postage only reduces the carrier’s estimated delivery time. It does not shorten the time needed to design, approve or manufacture your order.

Rush orders may be accepted depending on availability and may incur an additional fee. Any rush fee will be disclosed and agreed upon before work begins.

1. Delivery area

We currently deliver throughout Australia.

International delivery is not routinely available but may be considered by prior written arrangement.

1. Shipping options and costs

Available delivery options may include:

• Regular postage from $4
• Express postage from $12
• Protective mailing-tube postage from $15 for larger decals or products that cannot be folded
• Parcel or courier delivery for larger or heavier orders
• Free local pickup from Marsden Park, NSW, by appointment

The exact delivery charge will be displayed at checkout or confirmed in your quote before payment.

Shipping charges may vary according to the size, weight, shape, destination and packaging requirements of the order.

1. Delivery timeframes

Delivery timeframes begin after the order has been completed and dispatched.

Any delivery estimate provided by Decal Solutions, Australia Post or another delivery provider is an estimate only and may be affected by weekends, public holidays, weather, peak periods, network disruptions and regional or remote destinations.

Where tracking is included, tracking information will be supplied after dispatch.

Some lower-cost regular letter services may not include tracking. This will be made clear when the delivery option is selected or confirmed.

1. Delivery delays

We will take reasonable steps to dispatch orders within the timeframe agreed with you.

If we become aware of a production or delivery delay, we will contact you as soon as reasonably possible and provide an updated estimate.

If we cannot supply your order within the agreed timeframe or within a reasonable time, we will work with you to provide an appropriate solution. Depending on the circumstances, this may include a replacement, alternative arrangement or refund.

1. Delivery addresses

Customers are responsible for providing a complete and accurate delivery address.

Please contact us immediately if you notice an error. We can update the address if the order has not yet been dispatched.

Once an order has been dispatched, we may be unable to redirect it. Additional postage charges may apply if an order is returned because the address supplied was incorrect, incomplete or inaccessible.

This does not apply where the delivery problem was caused by an error made by Decal Solutions.

1. Authority to leave

If you request or approve authority to leave a parcel in a safe place, the carrier may leave it without obtaining a signature.

Please choose a secure location. If you believe a parcel has been lost or incorrectly delivered, contact us so we can investigate the delivery with the carrier.

1. Lost parcels

If an order has not arrived within the expected timeframe, please:

• Check the tracking information, where available
• Check around the property and any nominated safe location
• Check with other household members, neighbours, reception areas or parcel lockers
• Contact Decal Solutions if the parcel still cannot be located

We will assist with lodging an enquiry or claim with the delivery provider.

If an order is confirmed as lost, we will provide an appropriate solution in accordance with the Australian Consumer Law. This may include a replacement or refund, depending on the circumstances.

1. Damaged, incorrect or incomplete deliveries

Please inspect your order as soon as possible after delivery.

If it arrives damaged, incorrect or incomplete, contact us promptly and provide:

• Your name and order details
• A description of the issue
• Clear photographs of the product and packaging
• Photographs of any shipping label or visible damage

Contacting us within 48 hours, where practical, helps us investigate damage with the delivery provider. However, this requested timeframe does not limit any rights you may have under the Australian Consumer Law.

We will assess the issue and provide an appropriate remedy where required.

1. Local pickup

Free local pickup is available from Marsden Park, NSW, by appointment.

We will contact you when your order is ready. Please do not arrive for collection until you have received confirmation and arranged a pickup time.

The full pickup address will be provided privately after the order is ready.

Please collect your order within 30 days of being notified unless another arrangement has been made. If an order remains uncollected, we will attempt to contact you before taking further action.

1. Packaging

Orders are packaged according to their size, material and delivery requirements.

Larger vinyl decals and other items that should not be folded may be supplied in a protective mailing tube. Additional packaging and postage charges will be disclosed before payment.

Please follow any unpacking, storage or application instructions supplied with your order.

1. Change-of-mind and personalised products

Most Decal Solutions products are customised or made to order. We do not ordinarily offer refunds or exchanges for change of mind after production has begun.

This does not affect your rights where a product is faulty, damaged, unsafe, substantially different from its description or otherwise fails to meet a consumer guarantee under the Australian Consumer Law.

Please refer to our Returns & Refunds Policy for further information.

1. Australian Consumer Law

Our products and services come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this Shipping & Delivery Policy excludes, restricts or modifies any right or remedy that cannot lawfully be excluded.

1. Contact us

For questions about production, delivery or pickup, please contact:

Decal Solutions
Email: decalsolutions@outlook.com
Phone: 0411 643 531
Location: Marsden Park, NSW 2765
Website: www.decalsolutions.com.au

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