PRIVACY POLICY

Effective date: 27 September 2026

1. About this policy

Decal Solutions (“we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit www.decalsolutions.com.au, request a quote, place an order, contact us or interact with Decal Solutions through email, telephone, social media or other channels.

This policy is designed to align with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply. Even where an exemption may apply, we aim to handle personal information consistently with these principles.

1. What personal information we collect

Depending on how you interact with us, we may collect:

• Your name, email address, telephone number and contact details
• Billing, delivery and pickup information
• Account, quote, order, invoice and transaction information
• Details about the products or services you request
• Messages, enquiries, feedback, reviews and customer-service communications
• Custom artwork, logos, photographs, names, wording and other files supplied for personalised products
• Marketing preferences and competition or promotion entries
• Website usage information, such as your IP address, device type, browser, pages visited, referring website and interaction data
• Cookie, analytics and advertising information
• Any other information you voluntarily provide to us

We do not intentionally collect sensitive information unless it is reasonably necessary for a specific purpose and you have provided your consent, or its collection is otherwise permitted by law.

1. Custom artwork, photographs and personalisation

Customers may provide photographs, names, logos, artwork or other material for custom and personalised products.

You are responsible for ensuring that you have permission to provide and use any personal information, photograph, logo, artwork or other content belonging to another person.

Customer-supplied photographs, names and artwork will be used to prepare, produce and fulfil the relevant order. We will not intentionally use customer-supplied personal photographs or identifying information in advertising or social-media content without permission.

1. Information relating to children

Our website and services are intended for adults. However, some personalised products may contain a child’s name or photograph when ordered by a parent, guardian or authorised adult.

We do not knowingly collect personal information directly from children. Parents and guardians should only provide information about a child where they are authorised to do so and where it is necessary for the requested product.

1. How we collect personal information

We may collect personal information:

• When you place an order through our website
• When you request a quote or submit an enquiry
• When you contact us by email, telephone, website form or social media
• When you upload artwork, photographs or order instructions
• When you subscribe to marketing communications
• When you leave a review or provide feedback
• Automatically through cookies, analytics tools and website technologies
• From payment providers, delivery services and other service providers involved in completing your order
• From publicly available sources where reasonably necessary

Where practical, you may contact us anonymously or using a pseudonym. However, we usually require accurate contact, payment and delivery information to provide quotes, manufacture customised products and fulfil orders.

1. How we use personal information

We may use personal information to:

• Respond to enquiries and prepare quotes
• Process, personalise, manufacture and fulfil orders
• Create proofs, mock-ups and custom artwork
• Process payments, refunds and invoices
• Arrange postage, delivery or local pickup
• Communicate about an order or requested service
• Provide customer support and resolve complaints
• Maintain business, taxation and transaction records
• Operate, secure and improve our website and services
• Detect or prevent fraud, misuse or security incidents
• Analyse website traffic and customer interactions
• Send marketing communications where you have consented or where otherwise permitted by law
• Meet our legal and regulatory obligations
• Protect our legal rights and the rights of others

We will not sell or rent your personal information.

1. Payments

Online payments may be processed through Wix and third-party payment providers.

Payment providers may collect and process card or account details under their own privacy policies and security procedures. Decal Solutions does not ordinarily receive or store your complete credit-card number.

You should review the privacy policy of the payment provider used during checkout if you require further information about how it handles payment details.

1. Disclosure of personal information

We may disclose personal information where reasonably necessary to:

• Wix and our website, hosting and e-commerce providers
• Banks, payment processors and fraud-prevention providers
• Australia Post, couriers and delivery providers
• Accounting, invoicing and professional service providers
• Email, cloud-storage, information-technology and customer-management providers
• Analytics, advertising and social-media platforms
• Contractors or suppliers assisting with an order
• Government agencies, regulators, courts or law-enforcement bodies where required or authorised by law
• A purchaser or adviser involved in a proposed sale or transfer of the business

Service providers are given only the information reasonably required to perform their services.

1. Overseas storage and disclosure

Some technology, website, payment, email, analytics, cloud-storage and social-media providers may store or process information outside Australia.

Depending on the provider, information may be processed in locations including the United States, Israel, countries within the European Economic Area and other countries where those providers or their subcontractors operate.

Where required by law, we take reasonable steps to ensure overseas recipients handle personal information appropriately. However, overseas recipients may be subject to privacy laws that differ from Australian law.

1. Cookies, analytics and tracking technologies

Our website may use cookies and similar technologies to:

• Keep the website and checkout functioning
• Remember customer preferences
• Understand website traffic and performance
• Improve our products, website and advertising
• Measure the effectiveness of marketing campaigns
• Help detect fraud or security issues

These technologies may be provided by Wix and services such as Google, Meta and Pinterest when those services are enabled.

You can restrict or delete cookies through your browser settings. Disabling essential cookies may affect website or checkout functionality. Where a cookie-consent banner is available, you can also use it to manage applicable preferences.

1. Direct marketing

We may send promotional emails or messages where you have consented or where permitted by law.

You may unsubscribe at any time by using the unsubscribe option in the communication or contacting us. Unsubscribing from marketing will not prevent necessary communications about an existing quote, order, payment or delivery.

1. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These measures may include password protection, restricted access, secure accounts, reputable service providers, software updates and appropriate physical and electronic safeguards.

No internet transmission or electronic storage system can be guaranteed to be completely secure. If we become aware of a data breach, we will assess and respond to it and make notifications where required by applicable law.

1. Retention and deletion

We retain personal information only for as long as reasonably necessary to:

• Complete and support your order
• Maintain business, taxation and accounting records
• Resolve disputes or complaints
• Enforce agreements
• Meet legal and regulatory requirements

When information is no longer reasonably required, we will take reasonable steps to delete, destroy or de-identify it, subject to any legal record-keeping obligations and the limitations of backup systems.

1. Accessing or correcting your information

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete, out of date, irrelevant or misleading.

To make a request, contact us using the details below. We may need to verify your identity before providing access or making a correction.

We will respond within a reasonable period. If we cannot fulfil your request, we will explain the reason where required by law.

1. Privacy questions and complaints

If you have a question or complaint about how we have handled your personal information, please contact us:

Decal Solutions
Email: decalsolutions@outlook.com
Phone: 0411 643 531
Location: Marsden Park, NSW 2765
Website: www.decalsolutions.com.au

Please provide sufficient information for us to investigate your concern. We will acknowledge and investigate privacy complaints and aim to respond within 30 days.

If you are not satisfied with our response and the Privacy Act applies, you may be entitled to contact the Office of the Australian Information Commissioner through www.oaic.gov.au.

1. Third-party websites and platforms

Our website may contain links to third-party websites, social-media platforms and services. Those third parties are responsible for their own privacy practices. We recommend reviewing their privacy policies before providing personal information.

1. Changes to this policy

We may update this Privacy Policy when our business practices, technology, service providers or legal obligations change.

The updated policy will be published on our website with a revised effective date. We encourage you to review it periodically.