Most Decal Solutions products are custom-made or personalised specifically for each customer. We do not accept returns, exchanges or refunds for change of mind. This includes incorrect measurements, spelling or other details supplied or approved by the customer.

If your order arrives faulty, damaged, incorrect or substantially different from the approved design, please contact decalsolutions@outlook.com as soon as possible with your order number and clear photographs. Please do not return an item until we have provided return instructions.

Where a product does not meet the consumer guarantees under Australian Consumer Law, we will provide an appropriate repair, replacement or refund depending on the nature of the problem. Reasonable return postage will be covered when an item is confirmed to be faulty or incorrectly supplied.

Custom orders may enter production quickly, so changes or cancellations cannot be guaranteed after artwork has been approved or production has begun.

Nothing in this policy limits your rights under Australian Consumer Law.